How can we help?

FAQ

Payment

What payment methods do you accept?

You can use all the main Credit Cards & PayPal in our store.

How secure is my personal information?

Your security is our top priority! Our store uses SSL encryption to protect your data, and all payments are processed securely through trusted payment gateways.

Shipping & Delivery

Do you ship internationally?

Yes! Shipping is available for most countries all around the world.

How long does shipping take?

Shipping typically takes 3-7 business days for U.S. orders and 3-15 business days for international orders. For more details, visit our Shipping Information page.

My order did not arrive on time, what should I do?

If your order is delayed beyond the estimated timeframe, please check your tracking details. If it’s significantly delayed, contact our support team at contact@blissiko.com, and we’ll assist you.

How is the package being delivered?

Your package will be delivered via reliable carriers such as USPS, FedEx, or DHL, depending on your location and the shipping method selected. The delivery can be made to your home, mailbox, porch, or local post office. If no one is available to receive it, the mail carrier may leave a notice and the package will be available for pickup at your local post office.

How much do you charge for shipping?

We offer FREE shipping within the USA! For international orders, shipping costs vary by location—please check the shipping fee at checkout before completing your purchase.

From where is my package being shipped from?

All orders are shipped from Texas, USA. This ensures quick shipping within the U.S. and reliable delivery for international orders.

Order Tracking

My tracking number is not working

Tracking numbers may take 24-48 hours to update after your order has shipped. If it still doesn’t work after this time, please contact us at contact@blissiko.com, and we’ll be happy to help.

How do I know if my order has been shipped out?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. If you haven't received an email, check your spam folder or contact us at contact@blissiko.com for assistance.

The tracking site says delivered but I haven't received my package yet

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

Returns & Refunds

What if I receive a damaged / defective product?

We’re sorry for the inconvenience! If your product arrives damaged or has any defects, please contact us at contact@blissiko.com within 7 days with photos of the issue. We’ll be happy to arrange a replacement or refund based on our policy.
For more details, please check our Return & Refund Policy.

After Purchase

I've put a wrong shipping address / chose the wrong variant! Can I change?

If this happens to you, email us at contact@blissiko.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case.
Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

My package is stuck in customs, what can I do?

Customs, Postal Services & Blissiko are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at Blissiko. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.